22  Frequently Asked Questions (FAQ)

Q1. Where do I post daily updates?
In #check-in-check-out using the templates (Work Hours & Time Zones section).

Q2. How do I report a blocker?
Post in #i-am-blocked with context and links; escalate per Meetings & Project Management section.

Q3. What if my internet/power goes out?
Notify your manager; use hotspot/async work; log downtime (Emergencies & Contingencies section).

Q4. How do I request leave?
For short absences (≥1 hour), post in #away-notes with start/end time and reason. For planned leave/holidays, add to shared calendar ASAP and give ≥10 business days’ notice (≥20 for client-facing roles). For emergency leave, notify your manager via Slack/phone; HR will handle next steps. Update Slack status to OOO, and include a coverage plan when relevant (Communication Guidelines section OOO & Leave Notices, Emergencies & Contingencies section).

Q5. Which tools should I use for docs and tasks?
Docs live in Drive; tasks in the PM tool/Slack marked for your project (Documentation Standards, Tools, Access & Approved Software sections).

Q6. Who approves access to new tools or repos?
File a request via your manager; access is least‑privilege and time‑bound (Tools, Access & Approved Software section).

Q7. How are performance reviews done?
Semi‑annual reviews with criteria in Performance Reviews; ongoing quarterly feedback in Learning & Training section.

Q8. How are meetings run?
Agenda, owner, intended outcomes, and notes/recordings required (Meetings & Project Management section, Documentation Standards section).

Q9. What are our security must‑dos?
MFA everywhere, password manager, VPN on untrusted networks, approved cloud storage only (Security & Privacy).

Q10. Who do I contact in an emergency or incident?
See Appendix B — Incident Hotline and follow the incident runbook (Documentation Standards section, Emergencies & Contingencies section).

Q11. Can I work from another country temporarily?
Yes—if >2 weeks, notify People Ops first for compliance checks and to confirm any client data restrictions (Emergencies & Contingencies, Legal & Compliance).

Q12. How do I propose a new tool?
Post a short eval in #team-announcements (problem, alternatives, security notes) and file an IT request; avoid signing up directly (Tools & Access Management).

Q13. Where do meeting recordings live?
In the project’s Shared Drive › Recordings folder; link and summarize in the project channel (Documentation Standards section).

Q14. What if I accidentally committed a secret?
Report to manager immediately. Rotate the secret immediately, purge it from history if possible. Get help as needed. (Security & Privacy).

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