Appendix B — Glossary of Terms

This glossary defines key terms and acronyms used throughout the handbook to ensure consistent understanding across the organization.

B.1 Common Terms

Remote Work - Work performed primarily outside a physical office location, with communication and collaboration handled via digital tools and video conferencing.

Async Communication - Asynchronous communication where messages and responses are not expected in real-time, allowing team members in different time zones to participate effectively.

POM (Personal Operating Manual) - A document that describes an individual team member’s work style, preferences, and how they prefer to be communicated with.

POL (Policy) - A formal guideline governing conduct or procedures within the organization.

SOP (Standard Operating Procedure) - A detailed, step-by-step guide for completing routine or recurring tasks.

OKR (Objectives and Key Results) - A goal-setting framework that defines what to achieve (objectives) and how to measure progress (key results).

Time Zone Alignment - Scheduling meetings and deadlines to accommodate team members working across multiple time zones.

Access Control - Security measures that determine who can access specific systems, tools, and information.

Compliance - Adherence to applicable laws, regulations, and organizational policies.

Escalation - The process of raising an issue to a higher level of management or authority for resolution.

B.2 Acronyms

• HR - Human Resources
• IT - Information Technology
• VPN - Virtual Private Network
• SSO - Single Sign-On
• MFA - Multi-Factor Authentication
• NDA - Non-Disclosure Agreement