9  Emergencies & Contingencies

9.0.1 Technical Disruptions

  • If your primary internet or power fails, notify your manager and team promptly. Use backup connectivity (hotspot) or shift to async work.

  • Log downtime in your time tracker (if applicable) with reason.

9.0.1.1 Additional Pointers:

  1. Minimum info: start time, expected duration, impact on deadlines, and plan.

  2. Share updates if the outage exceeds 2 hours.

  3. If you can’t work, switch your Slack status to OOO and update #away-notes.

9.0.2 Personal/Crisis Situations

  • In health, family, or local crises, prioritize safety. Inform your manager when feasible; HR will coordinate support and leave options.

9.0.2.1 Additional Pointers:

  1. Use the channel you can access (Slack/phone) — brevity is fine.

  2. HR can coordinate EAP/mental‑health options where available.

  3. Managers should rebalance workload and set clear expectations for return.

9.0.3 Security Incidents & DR

  • Follow the Incident Response Guidelines. Severity, on‑call contact, containment, comms, and post‑incident review are mandatory steps.

9.0.3.1 Additional Pointers:

  1. After any Sev1/Sev2, schedule a post‑incident within 24h.

  2. Keep the runbook printable/offline accessible for DR scenarios.

9.0.3.2 Guidelines

  • Backup Workspots: Identify a secondary location (friend/co‑working) you can reach within 60–90 minutes when feasible.

  • Natural Disasters/Strikes: Safety first. Notify when possible; managers pause deadlines and replan.

  • New Work Locations: If you plan to work from a different state/country for >2 weeks, notify People Ops for compliance considerations.